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Why do I need to use a personal email address?

So you are being asked to provide a personal email address instead of your work, school, or other organization-provided email address. You may be wondering why it matters if the email address works today. After all, you have access to it and receive email there now. 👤 Your BestWork account belongs to you—not your employer Your BestWork account and results are associated with you as an individual, not with the company or organization that asked you to complete the questionnaire. Your BestWork...

I am seeing "Username Taken" or "Existing Account Found".

Scenario 1: Username Taken > Message > > Username taken. If you have previously registered please enter all the information as originally entered so we can find your account. What this means The username you entered already exists in the system. This does not necessarily mean it belongs to you. There are two possible reasons: Possibility 1 – Someone else is using that username Many usernames are not unique enough to belong to only one person. For example: - jsmith - mike123 - r...

Why does it say you cannot accept this email?

📧 Why Is My Email Address Being Rejected? Are you seeing this message? > “We cannot accept this email address at this time. Please use another email address.” …but you know that your email address is valid and you use it regularly? We understand why that can be confusing. --------------------------------------------------------------- 🔎 Why This Happens An email address can be valid and working while still not passing the verification process required by our email delivery system. Tod...

I don't own a computer!

The questionnaire assigned by your employer must be completed using a desktop or laptop computer. If you do not have access to one, don't worry—there are many places where you may be able to use a computer at little or no cost. Places You Can Access a Computer 📚 Public Libraries Most public libraries provide free access to computers and the internet. Many also offer printing, technical assistance, and extended operating hours. 🏢 Community Centers Many community centers have public computer ...

Should I create another account?

Should I create another account? Important Reminder: We kindly ask that you do not create a new account in the system. The system is specifically designed to detect duplicate accounts. If duplicates are found, the accounts will be locked and marked as a violation of our Terms and Conditions. This will prevent your results from being accessible to the company that requested your participation. If you encounter any issues, please don’t hesitate to reach out for help! You can use the contact for...

Registering for a new company.

You have been asked to provide a company with access to your BestWork results. They likely sent you an invitation telling you about the BestWork Experience and why they use the information. After receiving the invitation, you learned that you already have an account in our system because you previously provided another company with access to your results. The steps below explain how to proceed with the registration process for the new invitation that you were provided. The registration process ...

Why do you ask for my Mobile Number?

Why do you ask for my Mobile Number? To keep your information safe, we might send a verification code to your mobile device. If we don’t hear back from you, we’ll also send you updates via text about the status of your support request. Just a quick reminder: please enter your mobile number in the international format, including the country code, like this: +1 555-555-5555. Thank you for your cooperation!

I Was Told to Set My Phone to Desktop Mode, but It Doesn't Work.

Some participants hear that switching their mobile device to Desktop Mode may allow them to continue to the cognitive portion of the BestWork Experience. If you've tried this and still cannot proceed, this is expected. Why Doesn't Desktop Mode Work? Our system evaluates several characteristics of the device being used to determine whether it is likely a mobile device or a laptop/desktop computer. Even when a phone or tablet is configured to display websites in Desktop Mode, these characteristi...

It says I have completed the questionniare

The message says I have already completed the questionnaire. We want to reassure you that the system is working correctly. If you've received a message stating that you've already completed the questionnaire, you're all set—there’s nothing more for you to do right now! If someone asks you to fill out the questionnaire again, kindly let them know that the system specifically advises against it. Please remember, creating a new account to retake the questionnaire can lead to your accounts being ...

How can I recover my username and password?

How can I recover my username and password? From a Company Registration page: If you’ve recently created your account, we recommend checking your inbox for the confirmation email sent to you during registration before resetting your password. To get started, please visit [https://www.BestWorkDATA.com/cr](https://www.bestworkdata.com/cr). - Choose Your Option: Select whether you need help with your username or password. If you're unsure about your username, go ahead and select that option fir...

Why no Mobile Device/Phone

The cognitive portion of the BestWork Experience is designed to measure your abilities as accurately and fairly as possible. For this reason, it must be completed on a laptop or desktop computer. Some participants discover that they can enable Desktop Mode on a mobile device to access the questionnaire. While this may allow the questionnaire to load, it is not recommended and can significantly affect your performance. Why a Computer Matters The cognitive questionnaire is timed. The more quick...

How to complete the questionnaire?

You can easily start or return to the questionnaire by following the same steps you initially used. Just make sure to enter the details linked to your existing account. We've listed the instructions below for your convenience. Before You Begin: Ensure you have these handy: - Original Invitation Email: This contains the link to access the questionnaire through the company’s registration page. - Confirmation Email (if you already have an account): This confirms the username and password that yo...