If you see the
message it means that the browser is unable to properly communicate with the backend.
This can result from multiple cause and here are some suggestions on how to correct the issue:
- Try to connect again and see if the the issue is corrected - this will address cases where the connection quality does not support a timely reply before the browser has timed out.
- If you continue to get the message - it is likely that security software or a network firewall is blocking the required connection. Try the following:
- Try another browser - this will help to bypass the browser specific settings and plugins that may be causing