Some participants hear that switching their mobile device to Desktop Mode may allow them to continue to the cognitive portion of the BestWork Experience. If you've tried this and still cannot proceed, this is expected.
Why Doesn't Desktop Mode Work?
Our system evaluates several characteristics of the device being used to determine whether it is likely a mobile device or a laptop/desktop computer. Even when a phone or tablet is configured to display websites in Desktop Mode, these characteristics often indicate that the device is still mobile.
When the system determines there is a high likelihood that you are using a mobile device, it will prevent you from accessing the cognitive questionnaire.
This restriction is intentional and designed to protect you.
Why Is This Important?
The cognitive questionnaire is timed, so the more quickly you can answer questions, the more questions you will have the opportunity to attempt and the better your chance of achieving your highest possible score.
Many questions require you to compare, analyze, and manipulate multiple shapes or images at the same time. On a mobile device, even in Desktop Mode, you may need to scroll or zoom to see all of the information, which:
- Takes valuable time away from solving the question.
- Makes it easier to miss subtle visual differences.
- Can reduce the number of questions you complete.
- May result in a lower overall score.
For these reasons, attempting to bypass the device requirement is likely to place you at a disadvantage compared to participants using a laptop or desktop computer.
What Should I Do?
We strongly recommend completing the cognitive questionnaire on a laptop or desktop computer. Even if you do not own one, there are many places where you may be able to access a computer:
- Public Libraries – Most libraries provide free access to computers and the internet.
- Community Centers – Many community centers have public computers and may also offer basic computer assistance.
- Friends or Family – Consider borrowing a laptop or using a computer owned by someone you know.
- Local Schools or Colleges – Some schools and colleges allow community members to use computer labs during designated hours.
- Nonprofit Organizations and Charities – Some organizations provide free or low-cost access to computers for those who need them.
- Employment or Job Centers – Many workforce development and employment centers offer computers for job seekers.
Our Recommendation
The device requirement is not intended to make the process more difficult. It exists to give every participant the best opportunity to demonstrate their abilities under the conditions for which the assessment was designed.
If the system blocks your mobile device, the best course of action is to return later using a laptop or desktop computer. Doing so will provide you with the fairest opportunity to achieve your best possible score.